Detailed description of goods and/or services
Tinkle-pea is a business in the retail industry that markets educational toys, children´s safety products, children´s books and other baby and child related products
Delivery policy
Tinkle-pea offers a number of delivery options depending on which area of South Africa you live in.
Collection from Gillitts:
Tinkle-pea operates from Gillitts, Durban and you can contact us to make an arrangement to collect your order. There is no shipping charge if the order is collected.
Courier to your door (Durban and Pietermaritzburg):
We are now able to courier to your door in Durban and Pietermaritzburg. This option is free for orders over R200 and costs R30 for orders below R200.
Courier to your door (Rest of KwaZulu Natal, Johannesburg, Pretoria and Cape Town): This option is free for orders over R200 and costs R45 for orders below R200. If you are not sure whether your location falls into one of these areas please contact us before placing the order. Parcels take 2 working days to reach KZN, JHB and PTA and 3 working days to reach CTN.
Courier to your door (Port Elizabeth, East London, George and Bloemfontain): This option is free for orders over R300 and costs R70 for orders below R300. Parcels take 3 working days to reach Port Elizabeth, East London, George and Bloemfontein.
Courier to your door (other Centers not mentioned above): This option if free for orders over R600 and costs R150 for orders below R600. It will take a parcel 3 working days to reach most destinations
EXCLUSIONS FROM DOOR TO DOOR COURIER SERVICE: If you live in a remote place (for e.g. farm or resort) our courier service might not deliver there. Please clarify first.
SA Post Office Regular Parcel Service Counter to Counter (Rest of SA): This option can be used to ALL areas of South Africa. This option is free for orders over R200 and costs R30 for orders below R200.
A tracking number will be e-mailed to you once the parcel has been posted or couriered!
If you need to receive your order in a hurry please contact us as arrangements can be made, but these will result in higher shipping costs. Shipping costs for speed services will depend on the size and weight of the parcel and will be quoted if an equiry if received.
Export restriction (Optional)
The offering on this website is available to South African clients only
Return and Refunds policy
Tinkle-pea strives to ensure that all stock listed on the Tinkle-pea online store is available for immediate shipment. If there is a case of stock unavailability Tinkle-pea will refund the client in full within 5 days for the unavailable stock.
Cancellation of orders by the client will attract a 10% administration fee if the client has already made payment and requires a refund. If the client has not made a payment and no refund is required then no administration fee will be charged.
Tinkle-pea will accept the following returns:
1) If the product shipped has a defect or a quality problem
2) If an incorrect item was shipped
Please notify Tinkle-pea within 10 days of the product being shipped if you have a reason to return a product. Notification after 10 days will result in the return not being authorised by Tinkle-pea.
Please be sure to read the product specifications before placing an order as Tinkle-pea will not accept a return of an incorrect item ordered.
Return procedure:
1) Contact Tinkle-pea by e-mail (jenny@tinklepea.co.za) or telephonically (Jenny Simon on 082 804 5678) about the problem encountered.
2) If Tinkle-pea authorises the return the product must be shipped back to Tinkle-pea within 7 days to PO Box 531, Hillcrest, 3650. A tracking number needs to be provided to Tinkle-pea once the parcel has been posted.
3) Be sure to retain your returns shipping receipt in case the return gets lost in the post.
4) Once the return has been received by Tinkle-pea, the customer will either be refunded their money or a replacement item will be shipped. This will depend on what is agreed between Tinkle-pea and the customer.
Undelivered Packages
Should any of the following situations arise:
1) Incorrect delivery address provided from customer.
Tinkle-pea will not be held responsible should parcels be signed for and collected from the delivery address provided.
If the parcel is returned to Tinkle-pea we will then contact you to re-schedule the shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you.
It is essential that you ensure that the correct shipping address is provided.
2) Customer does not collect the parcel from the Post Office within the period required by the Post Office
Should you not collect the parcel from the Post Office timeously, the Post Office will then return the parcel to Tinkle-pea. We will then contact you to re-schedule shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you.
Customer privacy policy
Tinkle-pea shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Tinkle-pea accepts the following payment methods:
- Credit card payments via Visa or MasterCard credit cards
- Bank transfer (eft) into the Tinkle-pea bank account, the details of which will be provided on request
- Cash deposit into the Tinkle-pea bank account, the details of which will be provided on request.
Please note that Tinkle-pea does not accept cheque deposits.
Credit card acquiring and security
Credit card transactions will be acquired for Tinkle-pea via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Tinkle-pea separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Tinkle-pea takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Tinkle-pea chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Tinkle-pea may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by close corporation based in South Africa trading as Tinkle-pea cc and with registration number CK 2007/077250/23.
Active Members:
Jennifer M Simon
Tinkle-pea cc contact details
Support : jenny@tinklepea.co.za
Support: 082 804 5678
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